Curbside Pickup At Your Library

Basic Steps

1. Place Items On Hold

Items can be placed on hold by logging in to your library account on mylibrary.us. You may also call 1-888-861-READ (7323) for assistance. Wait times may be longer than usual.

2. Wait for Confirmation That Your Items Have Arrived

You will receive notification that your items are ready for pickup. Before you can pick them up you will need to schedule a pickup (see Step 3). Please do not attempt to schedule a pickup before being notified that your items are ready.

3. Schedule Your Curbside Pickup Appointment

Before you can pick up items that you’ve been notifed are ready at your location of choice, you need to call and schedule a specific time slot. Call 1-888-861-READ (7323) to schedule your pickup time. This is required to pick up your items. No items will be available for pickup without a scheduled appointment. Appointments need to be scheduled in advance, so please call at least 24 hours before your desired pickup date, and please do not plan a trip to pickup items before calling and confirming.

4. Pick Up Your Items During Your Scheduled Pickup Window

After confirming your time slot, arrive at your pickup location sometime within that period, and you will find your items outside the library, checked out and ready to be picked up. Follow the signs outside the library. You will not need to enter buildings or approach staff to receive your items.

FAQ

Q: What should I expect when I arrive to pick up items?

You will find your items bagged, and a hold slip will be attached to the outside. There will be multiple pickups scheduled for each hour, so please make sure you’re taking only your items. Pickups will be alphabetized, and all of your items will be together. Check that you are taking all of your items as large pickups may be spread across multiple bags. Tags should be visible without touching, so please only touch your items, bags, and tags.

Q: What if I'm early or late for my pickup window?

Early: Your items will not be ready or available until the appointed time.

Late: You will need to reschedule your pickup by calling 1-888-861-READ (7323) within 3 days of missing your pickup.

Q: What are the available hours for pickup?

Because of differing staffing levels and needs, the available hours for pickup are different at each location.

Remember, these are windows for appointments. You will not be able to pick up any items curbside without an appointment.

Hours for pickup windows are as follows (libraries listed alphabetically):

Carbon Valley Regional Library

Monday-Thursday
9-11 a.m. & 5-7 p.m.

Saturdays
10 a.m.-12 p.m.

 

Centennial Park Library

Monday-Thursday
9-11 a.m. & 5-7 p.m.

Fridays
10 a.m.-12 p.m.

Saturdays
10 a.m.-12 p.m.

 

Erie Community Library

Monday-Thursday
9-11 a.m. & 5-7 p.m.

Fridays
10 a.m.-12 p.m.

Saturdays
10 a.m.-12 p.m.

 

Farr Regional Library

Monday-Thursday
9-11 a.m. & 5-7 p.m.

Fridays
10 a.m.-12 p.m.

Saturdays
10 a.m.-12 p.m.

 

Kersey Library

Monday-Thursday
2-4pm

Saturday
2-4pm

 

Lincoln Park Library

Monday-Thursday
9-11 a.m. & 5-7 p.m.

Saturdays
10 a.m.-12 p.m.

 

Riverside Library & Cultural Center

Monday-Thursday
9-11 a.m. & 5-7 p.m.

Saturdays
10 a.m.-12 p.m.

Q: How long will you hold my items?

We’ll keep holds for 7 days, after which they will expire.

Q: Are HPLD Member libraries also doing curbside pickup?

Yes, member libraries are currently working on their curbside pickup hours (5/1/2020).

Q: When are my items due back?

Items due dates will vary depending on item type and are calculated based on checkout date. Please check the receipt included with your items to find exact due dates. You can renew items through our web site or by calling 1-888-861-READ (7323). There will not be daily fines for overdue items, however if your item is more than 42 days overdue, it will be considered lost, and replacement charges will be applied to your library account.

Q: I already have items checked out, pre-closure. When are those due?

All items checked out before May 1st are now due on May 15th.

Q: How does item return work?

Please return items to the outside book drop at the location of your choice. Please do not leave returned items anywhere other than the book drop. Please do not attempt to return items by leaving them in the holds pickup locations. We’re quarantining returned items for certain periods, and by returning items to the book drops, we can make sure we’re doing this with every item. If you find the outside book drop full, do not leave items outside or attempt to force items through. You do not need to make an appointment to return items.

Q: What if I can't return items?

If you can’t return items for any reason, please contact us by calling 1-888-861-READ (7323).

Q: Can I order items from Prospector or Interlibrary Loan?

At this time we are not able to get items through the Prospector lending system. Please do not place holds on Prospector. Interlibrary Loan is now available, and you may place ILL requests. Please be patient as some libraries across the nation are not yet open or participating in ILL services.

Q: Will you be lending Speciality Checkout items such as laptops?

Not at this time.

Q: What precautions are in place to keep this as safe as possible?

We are following CDC recommendations, and we are taking precautions to prevent cross-contamination. Library materials are quarantined for 72 hours before being re-shelved, and we are following social distancing guidelines in the building as well as limiting the number of staff present. Staff are being screened when they arrive at work, and they are required to wear masks while working. We are also limiting the number of pickups to 10 patrons per hour to prevent large gatherings.