Coronavirus (COVID-19) Information

May 20, 2020

Our Summer Reading Adventure is happening all online this summer! Get the details at mylibrary.us/sra

The Colorado Department of Public Health and Environment has released a survey seeking information regarding how COVID-19 is impacting people in Colorado’s communities of color. Find it here: https://covid19.colorado.gov/covid-19-in-colorado/health-equity-response-team

We’re fielding A LOT of calls for holds pickups and other library issues today. So many that some callers are finding all lines busy, and our voicemail is filled! If you don’t get through, please try again, and we expect the calls to settle down over the next few days.

May 15th is the new due date you’ll see for your items, but as long as you get them in by June 15th you won’t be fined anything, and none of your items will kick over to being “Lost.” There is no rush.

If you can’t return items for any reason, contact us: https://www.mylibrary.us/tempct/

Please use only the outside book drops. Please do not approach staff you may see working. Please do not attempt to enter buildings. Please don’t try to hand items to staff. If your items don’t vanish from your account right away, don’t panic, we’re quarantining items that come in for 72 hours. If a bookdrop is full, don’t force items in, and don’t leave items anywhere around or near the library.

We want to try and spread out item returns a bit so we don’t get overwhelmed. We can’t/won’t enforce this, but it would REALLY help us out if you’re able to accommodate us:

If your last name starts with A-E, please consider returning your items on the week of May 11th.

If your last name starts with F-L, please consider returning your items on the week of May 18th.

If your last name starts with M-R, please consider returning your items on the week of May 25th.

If your last name starts with S-Z, please consider returning your items on the week of June 1st.

 

 

Curbside pickup of holds will be available at HPLD locations starting Wednesday, May 6th. All the details you need are at mylibrary.us/curbside.

Questions About Items

When are my checked out items due?

All items checked out before May 1st have a due date of May 15th. You can also renew your items online by logging into your account.

Can I return items to library book drops?

Yes, you can return your items to library book drops. Please use only the outside book drops at your location of choice. Please do not approach any staff you may see or make any attempt to enter buildings. Buildings are still 100% closed to the public.

How does curbside service work?

Check out www.mylibrary.us/curbside and get all the details.

What about ILL and Prospector?

Because libraries are not consistently open across the state and the country, we aren’t able to offer Prospector or ILL service at this time. Please hang onto your Prospector and ILL items, and we ask that you not place any new requests in either of these systems at this time.

Questions About Online Services

Are you offering programming like crafts and storytimes online?

Can I get books, movies, and music?

All of our streaming and downloadable services are available now. This includes Overdrive/Libby (ebooks, audiobooks, and comics), Hoopla (music, movies, ebooks, audiobooks, and comics), Kanopy (movies), Freegal (streaming and downloadable music), and Flipster (magazines).

At this time, Kanopy has a collection of movies that do not count against your monthly limit, as does Hoopla. In addition, we’ve doubled your Hoopla checkout limit so you can check out 16 titles on one card.

Limits apply per card, and all card types have the same limits, so make good use of all the cards in your household.

Can I use other resources?

About 95% of our databases are still available with your library card. This includes research databases as well as some online learning platforms and other fun destinations.

Check out Lynda.com and Rosetta Stone.

Can I get a library card if I didn't have one before or mine's not working?

Yes! Get a Virtual Card.

You can also contact our Virtual Library, and they may be able to assist you if you’re having issues with your card.

Previous Updates

(Greeley – April, 2020) – The High Plains Library District (HPLD) is planning to open curbside pickup services on May 6. All library facilities across the District will remain closed through the month of May.

With curbside pickup services opening, this also means patrons will be able to check in their previously checked out materials.

Plans and hours regarding curbside pickup will be posted here shortly.

Patrons will have access to HPLD library facilities in early June. These dates are subject to change based on the guidance of our state and local health professionals.

April 13, 2020

Libraries are closed until further notice. Please do not return your books and other materials at this time. Please refer to this section for the most recent closure updates. Check below for answers to Frequently Asked Questions.

Libraries are closed until further notice. Please do not return your books and other materials at this time. Please refer to this section for the most recent closure updates.

I have an item on hold, what will happen to it?  The library will work to keep all holds in place to be available again once we reopen.  If you do encounter a problem with a hold once we reopen give us a call. If you received a message that a hold is ready to be picked up, we will hold on to it until we reopen.

Can I place a hold on a new item?  Patrons are welcome to place holds on items, and they will be available for pickup once the library reopens. We will appreciate your patience when we reopen, as we will have a large quantity of holds to process.

What about ILL and Prospector?  When we reopen, we will waive all fines on Interlibrary Loan and Prospector items once they are returned.

March 16, 2020

All HPLD libraries will remain closed until further notice – this includes all library programs, events, classes, and meetings.

We are auto-renewing checked out materials and materials on the hold shelves will not expire. You can also renew your items online by logging into your account.

We will not be accepting returns at this time. Please hold onto your materials for the time being.

We encourage our patrons to use our online resources while libraries are inaccessible. We’ve raised the number of Hoopla checkouts, and many Kanopy items, including those for children, are available for checkout without counting against your limit – click here to view our Stream and Download page.

Looking to develop a new skill, hone a hobby or learn a language these next few weeks? Check out Lynda.com and Rosetta Stone.