Your records are strictly confidential. At the High Plains Library District, we go the extra step to ensure that your records remain your business and no one else's.
If you forget your library card, you can check out and retrieve account information with a photo ID.
This process helps us recognize you and avoids checkout discrepancies.
Your hold items will check out only to your card.
If you want a friend or family member to pick up your hold items, make sure to add their names to your account for permission to pick up your items.
We give your hold/reserve information only to you.
Specific details on your hold items will not be given to your answering machine, roommate, or anyone else. You may call 1-888-861-READ(7323) or check My Account to get the title, if you miss our call.
Someone else may pay your fines, but specific information will not be given to them.
If someone returns or renews an overdue item for you, he or she may pay the fine, but your account history will not be disclosed.
Children's records are equally protected.
Your records are available to you. Although your library account is protected from others, you can access information about it by going Online and selecting My Account.
Safeguard your card.
Report any loss or theft of your card to the Library immediately.
Confidentiality of Library usage is not protected if there is misuse of the Library or its resources; if the Library is presented with a court-ordered subpoena; or if information is requested under section 215 of the United States Patriot Act.
The High Plains Library District follows Colorado Law 24-90-119 which requires all public libraries to guarantee the privacy of customer records. At the High Plains Library District, we are not only committed to ensuring your privacy, but to providing you with the best in customer service. If you have any questions concerning the privacy of your records please be sure to let us know.
Colorado Law 24-90-119. Privacy of user records. (1) Except as set forth in subsection (2) of this section, a publicly-supported library shall not disclose any record or other information that identifies a person as having requested or obtained specific materials or service or as otherwise having used the library. (2) Records may be disclosed in the following instances: (a) When necessary for the reasonable operation of the library; (b) Upon written consent of the user; (c) Pursuant to subpoena, upon court order, or where otherwise required by law; (d) To a custodial parent or legal guardian who has access to a minor's library card or its authorization number for the purpose of accessing by electronic means library records of the minor. (3) Any library official, employee, or volunteer who discloses information in violation of this section commits a class 2 petty offense and, upon conviction thereof, shall be punished by a fine of not more than three hundred dollars.